Contact

Yes! You can update your shipping address within 24 hours of placing your order using the Order Editing Feature on your order status page in your Account dashboard.

After that window closes, your order will be locked in and moved into our packing queue. Please reach out to Customer Service ASAP if you need to change your address and your order is no longer editable.

Yes! Post a clear photo and video in our Discord, and someone from our team or community will help you identify it.

You can also submit a contact form request, and Kenna, Dan, or another staff member will respond as soon as possible.

No, but we’ll always try our best to choose something close. Products are chosen intuitively and on a first-come, first-serve basis, unless crystals are specifically lettered (e.g. A, B, C), in that case, you’ll receive the exact specimen shown.

However, our new order editing feature allows you to add and remove items within 24 hours of placing your order. After that window closes, your order will be locked in and moved into our processing queue. Please reach out to Customer Service ASAP if you need to change your order and your order is no longer editable.

No. Firstly, tips are strictly controlled and can not be manipulated by us. If mystery boxes or specific crystals are sold out, it means that inventory is unavailable. For fairness and accuracy, staff cannot take items from other customers' orders. You’re welcome to suggest crystals or mystery boxes you’d love to see in future restocks in our Discord’s suggestions channel. Thank you sincerely for your support!

Our artist is currently working on these designs! We do all our art by hand without AI, so it takes time to create the magic. Thank you for your patience. Join our Discord to be the first to know when they're released.