FAQ
Yes! Post a clear photo and video in our Discord, and someone from our team or community will help you identify it.
You can also submit a contact form request, and Kenna, Dan, or another staff member will respond as soon as possible.
Our crystals are sourced from trusted suppliers across the globe, with a non-negotiable focus on ethical practices and high quality. To ask about a specific crystal, please submit a contact form request or join our Discord; either Kenna, Dan, or a logistics staff member can provide more information.
Yes! We use paper-based packaging (tissue paper, stickers, tape) and biodegradable or recyclable materials whenever possible.
If a material isn't eco-friendly, it means there wasn't an accessible alternative that met our quality or functionality needs. Rest assured, we'll switch over as soon as we find one that works perfectly for us.
Yes! We ship worldwide. Shipping times and import duties may vary depending on your location.
Kenna's Cosmic Collection is not available for delivery to the EU at this time, but this does not affect crystals or other items.
We're getting your order ready for shipment. Please allow up to 20 business days for your order to be fulfilled and shipped. This timeframe will be significantly reduced if you purchased Express Processing. Orders are packed chronologically, and express orders move to the front of the line. Once your parcel is ready for pickup by our shipping partner, you'll receive a shipping confirmation email.
Please view our full Shipping Policy here.
Canada & United States: 1–2 weeks
International: 2–5 weeks
Tracking information will be sent to your email once your order ships.
Tracking updates can take several days once your parcel leaves Canada. If it’s been more than 10 business days without movement, please submit a contact form request and we’ll help you out.
TikTok packing videos are not always available for purchase. Sometimes Kenna prefers to select orders at random and film at her leisure. If you don’t see any under Kenna’s Signature Picks, there aren’t any available at the moment. Thank you in advance for understanding.
Kenna sources crystals from all over the world, and it's not always possible to restock the same crystal or quality again. If there's something you'd love to see return, join our Discord and post it in the suggestions channel. Kenna checks the Discord regularly and keeps an eye out during sourcing.
We rotate between different types of restocks. Sometimes, it's a full Pick Box release, and other times, we feature individual listings. To keep things organized and avoid logistical mix-ups, we only have one or the other active at a time. If you don't see individual listings, it's likely an all Pick Box restock.
Each restock is either all Pick Boxes or none at all. If you don't see any available, that restock didn't include them.
Pick Boxes are curated, mystery-style selections where you choose your size or theme, and Kenna intuitively picks your crystals. Each restock is either all Pick Boxes or none at all. If you don't see any available, that restock didn't include them.
Tarot cards are included as a special gift with orders that contain a tip. They're a small extra gift of appreciation from the team.
Each customer receives one sachet of complimentary crystal confetti per restock, regardless of how many separate orders they place. This ensures fairness and allows all customers to receive collectibles and freebies during that restock.
The complimentary collectible butterfly crystals include unakite, tiger's eye, rose quartz, snowflake obsidian, rhodonite, lepidolite, amazonite, flower agate, howlite, amethyst, clear quartz, and crazy lace agate.
Download the Collectible Butterfly Sheet to track your progress.
No. The collectible butterflies are intuitively chosen, and part of the fun is the surprise. Discovering which butterfly joins your collection next is part of the experience and is what makes them collectible.
You'll receive one collectible crystal butterfly per complimentary confetti sachet, which is one per customer per restock, regardless of how many orders you place. This helps ensure everyone gets a chance to receive freebies and collectibles.
Our artist is currently working on these designs! We do all our art by hand without AI, so it takes time to create the magic. Thank you for your patience. Join our Discord to be the first to know when they're released.
All artwork is original and designed from scratch by Ciara Taylor (also called CC) in collaboration with Kenna. Each piece is handcrafted with intention, without AI assistance. You can meet CC and chat about the designs in our Discord community.